Privacy policy

Privacy Policy

Effective Date: [EFFECTIVE DATE]

Welcome to the cozy tags . We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, place an order, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Information We Collect

We may collect the following categories of information depending on how you interact with our website.

A. Personal Information

When you place an order, register an account, contact us, subscribe to our newsletter, or otherwise communicate with us, we may collect information including:

  • Full Name

  • Email Address

  • Mobile Number

  • Billing Address

  • Shipping Address

  • Postal/PIN Code

  • Order History

  • Account Credentials (if applicable)

  • Customer Support Communications

B. Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete debit card, credit card, UPI PIN, CVV, or online banking credentials on our servers.

We may receive limited payment-related information, such as transaction status or payment confirmation, from our payment partners.

C. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Date and Time of Visit

  • Pages Viewed

  • Website Usage Statistics

  • Referral URLs

  • Click stream Data

  • Cookies and Similar Technologies

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Process and full fill your orders.

  • Deliver products to your selected address.

  • Verify transactions and prevent fraudulent activity.

  • Communicate order confirmations, invoices, and shipping updates.

  • Respond to customer service requests and inquiries.

  • Improve our website, products, and customer experience.

  • Personalize content and product recommendations.

  • Send newsletters, promotional offers, and marketing communications where permitted by law or with your consent.

  • Maintain internal records and business operations.

  • Comply with applicable legal, tax, and regulatory obligations.

  • Protect the rights, property, and security of our business and customers.

We do not sell your personal information to third parties.

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience and enhance website functionality.

Cookies may be used to:

  • Remember your preferences.

  • Keep products in your shopping cart.

  • Recognise returning visitors.

  • analyse website traffic and user behaviour.

  • Improve website performance.

  • Measure the effectiveness of advertising campaigns.

Most web browsers accept cookies automatically. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.

4. Third-Party Services

To operate our business efficiently, we may engage trusted third-party service providers, including but not limited to:

  • Payment gateway providers

  • Shipping and logistics companies

  • Website hosting providers

  • Cloud storage providers

  • Analytics services

  • Email and communication platforms

  • Marketing and advertising partners

  • Customer support platforms

These service providers are permitted to access personal information only to the extent necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security measures.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

5. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect your personal information from unauthorised access, disclosure, alteration, misuse, loss, or destruction.

Our security measures may include:

  • Secure Socket Layer (SSL) encryption

  • Restricted access to personal information

  • Secure payment processing

  • Periodic security reviews

  • Industry-standard security practices

While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Complete your transactions.

  • Deliver products and services.

  • Provide customer support.

  • Maintain business records.

  • Comply with legal, tax, and regulatory obligations.

  • Resolve disputes.

  • Enforce our agreements.

When your information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

7. Customer Rights

Subject to applicable laws, you may have the following rights regarding your personal information:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permitted.

  • Withdraw consent for marketing communications at any time.

  • Request information regarding how your data is processed.

  • Raise concerns or complaints regarding our handling of your personal information.

To exercise any of these rights, please contact us using the details provided below. We may request reasonable verification of your identity before processing your request.

8. Children's Privacy

Our website is intended for individuals who are at least 18 years of age or who are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children. If we become aware that a child's personal information has been collected inadvertently, we will take reasonable steps to delete such information.

9. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with a revised Effective Date. Your continued use of the website after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us using the details below:

Business Name: the cozy tags

Email Address: thecozytags@gmail.com

Business Address: Delhi,India

Customer Support Hours: 10Am to 5Pm

We will make reasonable efforts to respond to your inquiry as promptly as possible.

11. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Delhi INDIA.