Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within [X DAYS] of receiving your order.

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, accessories, and documentation (if applicable).

  • Be accompanied by proof of purchase or your order confirmation.

We reserve the right to refuse returns that do not meet these eligibility requirements.

Return Timeframe

You may request a return within [X DAYS] from the date your order is delivered.

To start a return, please contact us at [EMAIL ADDRESS] with your order number and the reason for your return. Our team will provide you with return instructions.

Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be processed to your original payment method.

  • Please allow [REFUND PROCESSING TIME] for the refund to appear in your account, depending on your payment provider or financial institution.

If your return does not meet our return requirements, we may be unable to issue a refund.

Exchanges

If you received the wrong item or would like to exchange an eligible product for a different size, color, or replacement (subject to availability), please contact us at [EMAIL ADDRESS] within [X DAYS] of receiving your order.

Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [X DAYS] of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or defect

Once reviewed, we will arrange an appropriate resolution, which may include a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Personalized or custom-made products

  • Gift cards

  • Digital products or downloadable content

  • Clearance, final sale, or marked non-returnable items

  • Items showing signs of use, damage, or alteration after delivery

  • Products returned without original packaging or required accessories

Return Shipping Costs

Unless the return is due to our error or the item is damaged or defective:

  • Customers are responsible for return shipping costs.

  • Original shipping charges (if any) are [REFUNDABLE / NON-REFUNDABLE].

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Late or Missing Refunds

If you have not received your refund after 1 week :

  1. Check your bank or credit card account.

  2. Contact your payment provider, as processing times may vary.

  3. If you still have not received your refund, please contact us at [EMAIL ADDRESS].

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: thecozytags@gmail.com

Business Hours: MONDAY–FRIDAY, 

We value your trust and are committed to making your shopping experience as smooth and enjoyable as possible.