Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 2 to 3 working days after payment has been successfully received.

  • Orders are processed on [MONDAY–FRIDAY], excluding weekends and public holidays.

  • Once your order has been processed and shipped, you will receive a confirmation email with your tracking details (if applicable).

Shipping Methods

We offer the following shipping options:

  • Standard Shipping: 2 to 3 days

  • Express Shipping: within 24 hours

Available shipping methods may vary depending on your location.

Shipping Costs

Shipping charges are calculated as follows:

  • Standard Shipping: 100

  • Express Shipping: 150

  • Free Shipping: Available on orders over 799 .

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Delivery Time frames

Estimated delivery times begin after your order has been processed.

  • Domestic Orders: 3 to 4 days

Please note that delivery times are estimates and may vary due to factors beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Please allow 48 hoursfor tracking information to become available after shipment.

Delivery Issues & Delays

While we strive to ensure timely delivery, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Carrier delays

  • Public holidays or unforeseen circumstances

If your package has not arrived within the expected delivery timeframe, please contact us at thecozytags@gmail.com with your order number, and we'll be happy to assist you.

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: thecozytags@gmail.com

Business Hours: 10AM to 5PM

We appreciate your business and thank you for choosing our store!